How To Guide
What do you need help with?
Signing in
Find Products
Place Orders
Manage Account
Grow My Business
Register And Sign In
How to sign in for the first time
Step-by-step guide
- From the home page, click on any of the Login/Sign In buttons
- Click on Forgot Your Password?
- Type your mobile number or email address
- Select the consent checkbox and click on Send OTP
- Confirm the OTP we sent to you and click Verify OTP
- Sign in using the details you confirmed
Sign in
How to sign in on MyCCBA
Step-by-step guide
- From the home page, click on any of the Login/Sign In buttons
- You can sign in with your email address or mobile number
- Type in your account password
- Click on Sign In
Sign in and Register
Signing in with Biometrics
Step-by-step guide
- Biometrics allow you to use your phone’s fingerprint or face ID biometrics to sign in to MyCCBA.
- From the login page, click on the Enable Biometrics button.
- You will need to sign in with your email address or mobile number and password to enable biometrics.
- After logging in, navigate to My Account and click on Login Options to finalise the setup.
- Click on Enable this device to link your device.
- Verify your identity with your device’s biometrics..
- Give your device a name and click on continue to finalise the setup.
- Your linked devices will be listed in the Accounts section under Login Options.
- From here, you can also delink devices you might not be using anymore, or register the current device you are using.
- After linking your device, you can sign into MyCCBA using your device biometrics.
Find Products
Using catalogue page filters
Step-by-step guide
- From the main menu, select a product category under Shop
- Here you can switch between list and grid view to view products
- Click on the filter tab and select a filter category
- Click on a filter type to show all possible values to filter products
- Close the filter to continue browsing
Find Products
Browse products by pack sizes
Step-by-step guide
- Browse to any of the category pages
- Each category page has a quick-pick pack size filter
- Use the page filter for more pack sizes
Find Products
Browse product categories
Step-by-step guide
- All product category links are found under Shop in the main menu
- You can also find the category page links on the home page below the banners
Find Products
Browse brands
Step-by-step guide
- On the main menu, click on Brands
- You will see a list of all available brands on the platform
- Click on a brand logo to view all products for that brand
Find Products
Search for products or SKUs
Step-by-step guide
- Use the search function on the main menu to search for products
- Search for product names or search by SKU codes
Place Orders
Adding Products to Your Cart
Step-by-step guide
- As you browse, you can select the quantity for any product and add it to the cart
- The number of products in your cart will be shown on the cart icon
Place Orders
Using the menu cart
Step-by-step guide
- Click on the cart icon and you will see the products you added
- Select Proceed to Checkout to confirm your details
- Or select View and Edit Cart to review your order items and quantities
Place Orders
The Cart
Step-by-step guide
- From the menu cart, click on View and Edit Cart
- Your shopping cart will display order summary and the selected products
- Use this page to change quantities and then click Review and Confirm
Place Orders
Checkout - Delivery Page
Step-by-step guide
- Confirm your address and delivery method is correct
- Your delivery dates are based on your account agreement
- You can also schedule your delivery for a specific date or multiple days
- Click Review and Confirmation
Place Orders
Checkout - Payments Page
Step-by-step guide
- On the payment page, your agreed method will be presented
- Confirm the delivery details you have selected
- Click Place Order to submit your order
Manage Account
My Account Overview
Step-by-step guide
- From the main menu, click on My Account
- In the account overview, you will see all information for your account
- This includes a recent order history section
Manage Account
My Order History
Step-by-step guide
- From your account overview, access the accounts menu
- Click My Order History
- You will see a list of all orders you have placed
- Click on View to see a detailed view of that order
- Here you will find all your order details, including the products purchased
Manage Account
My Lists
Step-by-step guide
- From your account menu, click My Lists
- Here you can view your lists, create a list and add a list of products to your cart
- TIP: This is great for regular orders. Create a list and easily add them to your cart
- You can add products to a list from the category pages
- Click the list icon on a product card, and add the product to a list
- You can also create a list from here and add the product
Manage Account
My Order Status
Step-by-step guide
- To see the status of an order, visit the Order History page
- Here you will see the status for each order with more details when you view an order
Manage Account
Suggestions Widget
Step-by-step guide
- On the home page, use the suggestions widget to find quick-links for all accounts-based actions and order functions
Grow my Business
Recommended Products For You
Step-by-step guide
- We show you all recommended products on the home page
- These are based on products recommended for your account
- The top selling products also shows you what products are popular in stores in your area
Place Orders
Scheduling Orders
Step-by-step guide
- On the delivery page during the checkout process, confirm all your address details
- If you want delivery on your next available delivery date, keep it selected
- To select a different delivery day, or to make your order repeat, click on Schedule and repeat
- Select the days you want this order to be delivered on in the box below
- Click Review and Confirmation and confirm your selected delivery dates on the payment page before placing your order
Grow my Business
My Easy Order
Step-by-step guide
- From the main menu, click Easy Order
- My Easy Orders is a list of suggested products and quantities and is personalised to you
- You can easily place this suggested order, or edit the products in your cart
- To edit products and quantities, click on the Edit button
- In your shopping cart, change any product quantity
- To add more products to a My Easy Order, click on Continue Shopping
- Browse products you want to add to your order
- Follow the rest of the checkout process to complete your order
Grow my Business
My Promos
Step-by-step guide
- You will be shown all the promotions available specifically for your account on the home page.
- To visit the promotions page, click on the Promotions link in the main menu
- Use the page filters to see what promotions are ending soon, and what promotions are new.
- You can also filter promotions based on the promotion type, for example EDLP,HILO,COMBO or MULTIBUY.
- Click the More Details dropdown on a promotion to see the products listed
- Not all promotions have products listed, which might be category promotions.
- All products on promotions are also marked with a Promo Label on the category pages under shop.
- Promotions are automatically processed in the Cart and Checkout, based on the mechanisms of each.