How To Guide

How to sign in for the first time

Step-by-step guide

From the home page, click on any of the Login/Sign In buttons
Click on Forgot Your Password?
Type your mobile number or email address
Select the consent checkbox and click on Send OTP
Confirm the OTP we sent to you and click Verify OTP
Sign in using the details you confirmed

How to sign in on MyCCBA

Step-by-step guide

From the home page, click on any of the Login/Sign In buttons
You can sign in with your email address or mobile number
Type in your account password
Click on Sign In

Signing in with Biometrics

Step-by-step guide

Biometrics allow you to use your phone’s fingerprint or face ID biometrics to sign in to MyCCBA.
From the login page, click on the Enable Biometrics button.
You will need to sign in with your email address or mobile number and password to enable biometrics.
After logging in, navigate to My Account and click on Login Options to finalise the setup.
Click on Enable this device to link your device.
Verify your identity with your device’s biometrics..
Give your device a name and click on continue to finalise the setup.
Your linked devices will be listed in the Accounts section under Login Options.
From here, you can also delink devices you might not be using anymore, or register the current device you are using.
After linking your device, you can sign into MyCCBA using your device biometrics.

Find Products Using catalogue page filters

Step-by-step guide

From the main menu, select a product category under Shop
Here you can switch between list and grid view to view products
Click on the filter tab and select a filter category
Click on a filter type to show all possible values to filter products
Close the filter to continue browsing

Find Products Browse products by pack sizes

Step-by-step guide

Browse to any of the category pages
Each category page has a quick-pick pack size filter
Use the page filter for more pack sizes

Find Products Browse product categories

Step-by-step guide

All product category links are found under Shop in the main menu
You can also find the category page links on the home page below the banners

Find Products Browse brands

Step-by-step guide

On the main menu, click on Brands
You will see a list of all available brands on the platform
Click on a brand logo to view all products for that brand

Find Products Search for products or SKUs

Step-by-step guide

Use the search function on the main menu to search for products
Search for product names or search by SKU codes

Place Orders Adding Products to Your Cart

Step-by-step guide

As you browse, you can select the quantity for any product and add it to the cart
The number of products in your cart will be shown on the cart icon

Place Orders Using the menu cart

Step-by-step guide

Click on the cart icon and you will see the products you added
Select Proceed to Checkout to confirm your details
Or select View and Edit Cart to review your order items and quantities

Place Orders The Cart

Step-by-step guide

From the menu cart, click on View and Edit Cart
Your shopping cart will display order summary and the selected products
Use this page to change quantities and then click Review and Confirm

Place Orders Checkout - Delivery Page

Step-by-step guide

Confirm your address and delivery method is correct
Your delivery dates are based on your account agreement
You can also schedule your delivery for a specific date or multiple days
Click Review and Confirmation

Place Orders Checkout - Payments Page

Step-by-step guide

On the payment page, your agreed method will be presented
Confirm the delivery details you have selected
Click Place Order to submit your order

Manage Account My Account Overview

Step-by-step guide

From the main menu, click on My Account
In the account overview, you will see all information for your account
This includes a recent order history section

Manage Account My Order History

Step-by-step guide

From your account overview, access the accounts menu
Click My Order History
You will see a list of all orders you have placed
Click on View to see a detailed view of that order
Here you will find all your order details, including the products purchased

Manage Account My Lists

Step-by-step guide

From your account menu, click My Lists
Here you can view your lists, create a list and add a list of products to your cart
TIP: This is great for regular orders. Create a list and easily add them to your cart
You can add products to a list from the category pages
Click the list icon on a product card, and add the product to a list
You can also create a list from here and add the product

Manage Account My Order Status

Step-by-step guide

To see the status of an order, visit the Order History page
Here you will see the status for each order with more details when you view an order

Manage Account Suggestions Widget

Step-by-step guide

On the home page, use the suggestions widget to find quick-links for all accounts-based actions and order functions

Grow my Business Recommended Products For You

Step-by-step guide

We show you all recommended products on the home page
These are based on products recommended for your account
The top selling products also shows you what products are popular in stores in your area

Place Orders Scheduling Orders

Step-by-step guide

On the delivery page during the checkout process, confirm all your address details
If you want delivery on your next available delivery date, keep it selected
To select a different delivery day, or to make your order repeat, click on Schedule and repeat
Select the days you want this order to be delivered on in the box below
Click Review and Confirmation and confirm your selected delivery dates on the payment page before placing your order

Grow my Business My Easy Order

Step-by-step guide

From the main menu, click Easy Order
My Easy Orders is a list of suggested products and quantities and is personalised to you
You can easily place this suggested order, or edit the products in your cart
To edit products and quantities, click on the Edit button
In your shopping cart, change any product quantity
To add more products to a My Easy Order, click on Continue Shopping
Browse products you want to add to your order
Follow the rest of the checkout process to complete your order

Grow my Business My Promos

Step-by-step guide

You will be shown all the promotions available specifically for your account on the home page.
To visit the promotions page, click on the Promotions link in the main menu
Use the page filters to see what promotions are ending soon, and what promotions are new.
You can also filter promotions based on the promotion type, for example EDLP,HILO,COMBO or MULTIBUY.
Click the More Details dropdown on a promotion to see the products listed
Not all promotions have products listed, which might be category promotions.
All products on promotions are also marked with a Promo Label on the category pages under shop.
Promotions are automatically processed in the Cart and Checkout, based on the mechanisms of each.