How To Guide

What do you need help with?
How to sign in for the first time
Step-by-step guide
  • From the home page, click on any of the Login/Sign In buttons
  • Click on Forgot Your Password?
  • Type your mobile number or email address
  • Select the consent checkbox and click on Send OTP
  • Confirm the OTP we sent to you and click Verify OTP
  • Sign in using the details you confirmed
How to sign in on MyCCBA
Step-by-step guide
  • From the home page, click on any of the Login/Sign In buttons
  • You can sign in with your email address or mobile number
  • Type in your account password
  • Click on Sign In
Signing in with Biometrics
Step-by-step guide
  • Biometrics allow you to use your phone’s fingerprint or face ID biometrics to sign in to MyCCBA.
  • From the login page, click on the Enable Biometrics button.
  • You will need to sign in with your email address or mobile number and password to enable biometrics.
  • After logging in, navigate to My Account and click on Login Options to finalise the setup.
  • Click on Enable this device to link your device.
  • Verify your identity with your device’s biometrics..
  • Give your device a name and click on continue to finalise the setup.
  • Your linked devices will be listed in the Accounts section under Login Options.
  • From here, you can also delink devices you might not be using anymore, or register the current device you are using.
  • After linking your device, you can sign into MyCCBA using your device biometrics.
Find Products Using catalogue page filters
Step-by-step guide
  • From the main menu, select a product category under Shop
  • Here you can switch between list and grid view to view products
  • Click on the filter tab and select a filter category
  • Click on a filter type to show all possible values to filter products
  • Close the filter to continue browsing
Find Products Browse products by pack sizes
Step-by-step guide
  • Browse to any of the category pages
  • Each category page has a quick-pick pack size filter
  • Use the page filter for more pack sizes
Find Products Browse product categories
Step-by-step guide
  • All product category links are found under Shop in the main menu
  • You can also find the category page links on the home page below the banners
Find Products Browse brands
Step-by-step guide
  • On the main menu, click on Brands
  • You will see a list of all available brands on the platform
  • Click on a brand logo to view all products for that brand
Find Products Search for products or SKUs
Step-by-step guide
  • Use the search function on the main menu to search for products
  • Search for product names or search by SKU codes
Place Orders Adding Products to Your Cart
Step-by-step guide
  • As you browse, you can select the quantity for any product and add it to the cart
  • The number of products in your cart will be shown on the cart icon
Place Orders Using the menu cart
Step-by-step guide
  • Click on the cart icon and you will see the products you added
  • Select Proceed to Checkout to confirm your details
  • Or select View and Edit Cart to review your order items and quantities
Place Orders The Cart
Step-by-step guide
  • From the menu cart, click on View and Edit Cart
  • Your shopping cart will display order summary and the selected products
  • Use this page to change quantities and then click Review and Confirm
Place Orders Checkout - Delivery Page
Step-by-step guide
  • Confirm your address and delivery method is correct
  • Your delivery dates are based on your account agreement
  • You can also schedule your delivery for a specific date or multiple days
  • Click Review and Confirmation
Place Orders Checkout - Payments Page
Step-by-step guide
  • On the payment page, your agreed method will be presented
  • Confirm the delivery details you have selected
  • Click Place Order to submit your order
My Account Overview
Step-by-step guide
  • From the main menu, click on My Account
  • In the account overview, you will see all information for your account
  • This includes a recent order history section
My Order History
Step-by-step guide
  • From your account overview, access the accounts menu
  • Click My Order History
  • You will see a list of all orders you have placed
  • Click on View to see a detailed view of that order
  • Here you will find all your order details, including the products purchased
My Lists
Step-by-step guide
  • From your account menu, click My Lists
  • Here you can view your lists, create a list and add a list of products to your cart
  • TIP: This is great for regular orders. Create a list and easily add them to your cart
  • You can add products to a list from the category pages
  • Click the list icon on a product card, and add the product to a list
  • You can also create a list from here and add the product
My Order Status
Step-by-step guide
  • To see the status of an order, visit the Order History page
  • Here you will see the status for each order with more details when you view an order
Suggestions Widget
Step-by-step guide
  • On the home page, use the suggestions widget to find quick-links for all accounts-based actions and order functions
Grow my Business Recommended Products For You
Step-by-step guide
  • We show you all recommended products on the home page
  • These are based on products recommended for your account
  • The top selling products also shows you what products are popular in stores in your area
Place Orders Scheduling Orders
Step-by-step guide
  • On the delivery page during the checkout process, confirm all your address details
  • If you want delivery on your next available delivery date, keep it selected
  • To select a different delivery day, or to make your order repeat, click on Schedule and repeat
  • Select the days you want this order to be delivered on in the box below
  • Click Review and Confirmation and confirm your selected delivery dates on the payment page before placing your order
Grow my Business My Easy Order
Step-by-step guide
  • From the main menu, click Easy Order
  • My Easy Orders is a list of suggested products and quantities and is personalised to you
  • You can easily place this suggested order, or edit the products in your cart
  • To edit products and quantities, click on the Edit button
  • In your shopping cart, change any product quantity
  • To add more products to a My Easy Order, click on Continue Shopping
  • Browse products you want to add to your order
  • Follow the rest of the checkout process to complete your order
Grow my Business My Promos
Step-by-step guide
  • You will be shown all the promotions available specifically for your account on the home page.
  • To visit the promotions page, click on the Promotions link in the main menu
  • Use the page filters to see what promotions are ending soon, and what promotions are new.
  • You can also filter promotions based on the promotion type, for example EDLP,HILO,COMBO or MULTIBUY.
  • Click the More Details dropdown on a promotion to see the products listed
  • Not all promotions have products listed, which might be category promotions.
  • All products on promotions are also marked with a Promo Label on the category pages under shop.
  • Promotions are automatically processed in the Cart and Checkout, based on the mechanisms of each.